Delivery Policy

Where we deliver

We will deliver to most addresses within Australia, but do not deliver to international locations. We require a street address for delivery – unfortunately we cannot deliver to a P.O. Box. Some remote locations cannot be serviced; however Gourmet Brands carrier may be able to deliver to a local depot where you can collect your products.

The locations we can deliver to may change from time to time. Please call our Customer Service Centre to find out if we deliver to your location.

How and when we deliver

All deliveries are made 8.30am to 5.00pm Monday to Friday by Gourmet Brands chosen carrier. For orders placed before 4.00pm on a weekday, please allow from the confirmation of dispatch:

• 1 - 3 working days for delivery to capital city in VIC, NSW, ACT, VIC
• 3 - 5 working days for delivery to capital city in SA and TAS
• 5 - 8 working days for delivery to capital city in WA and NT
• All regional areas add 1-2 business days to metro estimates
• Requests for delivery on specific days cannot be guaranteed when standard shipping is selected, however we will always do our best to aim for delivery on or before the requested date.

During peak periods (Easter and Christmas), the delivery may take up to 10 working days.

Please note that these delivery times are estimates only, and actual delivery times may vary.

Acceptance of delivery

Deliveries must be signed for, and anyone at the delivery address who receives the products shall be presumed by Gourmet Brands to be authorised to receive the products.

Unfortunately Gourmet Brands and its carriers are unable to provide an estimate of the delivery time. 

In the instance someone is not able to sign for your delivery, Gourmet Brands carrier will leave a card.

Please note that risk for loss or damaged product passes to the customer upon delivery of the product(s) by the courier.

Delivery Problems

If your delivery has not arrived, please contact our Customer Service Centre. If you wish to return a product delivered damaged or otherwise.

Cost of Delivery

Orders over $500 receive free delivery except for long-distance locations

Orders under $500 receive a $30 shipping cost

Long-Distance Orders over $1,000 receive free delivery

Long Distance orders under $1,000 receive a $65.00 shipping cost

Locations Classified as long-distance locations are

• Far North Queensland
• Norfolk Island
• All Western Australia
• Northern Territory
• Bundaberg
• Gladstone
• Rockhampton
• McKay
• Townsville
• Cairns
• Tasmania

*GST will be added to all shipping costs